I acted as Project Manager to deploy Ivanti ITSM to a major UK law firm worth £20,000 in billable consultancy. I organised the workshops and kept track of time and change requests.

During deployment, I had to urgently manage a complaint from the client as our associate consultant had become stuck troubleshooting an issue and the clients confidence had been dented. I caught a train into London that day to meet the client and consultant onsite and, whilst looking at the problem, leaned on my own technical skills to troubleshoot the solution.

I then followed up with the vendor to confirm that it was a verified bug, and after giving a pep talk and advice to the consultant, I spoke with the client to clear up the misunderstanding and win their confidence back. I managed to convince them to keep our consultant onsite and continue the project.

The result is that I gained their confidence and they came back to us later for further implementations of ITSM modules.

The post UK Law Firm – ITSM Deployment appeared first on fitzmoskal.

My first gig was transcribing the handwritten notes of a mother of a colleage who had passed away, for which she was very grateful and I was compensated a small sum, but I enjoyed it.

Other notes can be very difficult and STT will get you nowhere. Like the old journal below I was given to transcribe about 13 pages in all, but they can be interesting to read.

Anyone looking for assistance in digitizing personal hand-written notes should get in touch. I’d be happy to do it for them or offer some knowledge transfer in how to do it yourself with STT software.

The post Transcription Services appeared first on fitzmoskal.