As Head of Professional Services I developed and introduced a new billable service for customers which allowed them to receive monthly or quartery exports of analysed sequence data for their use in predicting trends.

This involved the export of large sequenced data in the form of VCF SNV files. I managed the project team which included a Project Manager, Bioinformatics Consultant, DBA and DevOps in order to ensure the first customer was properly onboarded and that the customer would receive notifications when the data export was ready.

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I maintained a long-term relationship with a European Investment Bank based in Canary Wharf. As part of a team of consultants we had repeat work to maintain and upgrade their ITAM solution. I personally delivered on a 3-week critical project to facilitate a database migration. This involved liaising with lead DBAs to extract metadata from MS SQL, PostgreSQL and Sybase databases for the solution architecture.

This was a sensitive project given the job threat to the existing DBA SMEs. I faced open hostility from one SME in particular who’s tactic was to delay providing information and not respond to emails.

I resolved this with face to face contact, without letting any request go unanswered. I also used low-level escalation to my project sponsor. This did result in a tactical complaint from the SME to the project board, however my sponsor was satisfied with my approach, hitting their 3-week deadline and no fault could be found. I resolved not to make matters personal, which is how I managed to stay focused on delivery.

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I was assigned as a consultant to a large Middle Eastern Oil Company for six weeks onsite. BMC Discovery was their chosen IT Asset Management solution and their objectives were to deploy, scan their networks and model various services comprised of Oracle RAC Clusters, IBM LPARs and HMCs, Databases and add 2-way CMDB synchronisataion with custom asset locations.

The deployment and solution was delivered within the six week timeframe to satisfaction of the client. In addition they were supplied with various reports as value add. In one case they were able to identify a number of database servers which had been marked as decommissioned but not physically turned off. This improved their visibility and avoided ongoing costs and risk of exploited vulnerabilities in unmonitored infrastructure.

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