ITAM Solution

As part of my time as a Delivery Manager I worked with an account to deploy an IT Asset Management solution as part of a Global Programme, and to fill in as Test Manager for the new Workday HR system.

The account management team for this company had been selected interally, and did not have a choice about taking the solution so there was a lot of resistance, particularly using security as a blocker. This was overcome by a global CISO sign off, however I listened to the concerns of the account that the licensing would take them over their budget and knew there was a better way to create a Win-Win scenario for them and for us.

I advised the Programme Manager that we needed to not only deploy the ITAM solution but create a package of benefits for them – which required setting up some reporting an analytics. I asked the account director to provide a breakdown of their charges for services and an export of their current asset data.

With this information, using Discovery, I was able to identify that they were underbilling by £50k annually, primarily on database services to their client. Another highlight was to replace their manual spreadsheet tracking of software with the product’s up to date OOTB software lifecycle reporting, allowing them to save time on querying manually and implement accurate, up to date record keeping.

HR Solution

I was asked to fill in as a Test Manager for a HR system rollout already in progress after the current test manager had left. The issues over resourcing meant that the delivery team had fallen behind and the deadline for implementation was at risk.

The key was to commit to being fully onsite, and obtaining buy in from the team to work extra hours to get catch up. I was in charge of ensuring that all the test scripts were completed, bugs were handled by the onsite developer, or exeptions were signed off.

With the combined effort of the team, we managed to pull the project back on track and able to deliver the implementation of the HR system to client satisfaction. Not all of the test scripts had been completed, but it was agreed with the client all significant bugs had been resolved and so the outstanding backlog were not critical to functionality and could be handed post go-live.